1. How do you recruit caregivers, and what are your hiring requirements?

2. What types of screenings are performed on caregivers before you hire them? Criminal background check—federal or state? Drug screening? Other?

3. Are they certified in CPR or do they have any health-related training?

4. Are the caregivers insured and bonded through your agency?

5. What competencies are expected of the caregiver you send to the home? 6. How do you assess what the caregiver is capable of doing?

7. What is your policy on providing a substitute caregiver if a regular caregiver cannot provide the contracted services?

8. If there is dissatisfaction with a particular caregiver, will a substitute be provided?

9. Does the agency provide a supervisor to evaluate the quality of home care on a regular basis? How frequently?

10. Does supervision occur over the telephone, through progress reports or in-person at the home of the older adult?